FAQ
About the products and shopping
WHAT HAIR ARE YOUR WIGS MADE OF?
The wig base is made with virgin human hair lace wig, closure or frontal to give it a very natural look with the lace base to provide the illusion of hair coming out of the scalp. The braid strands are hand made with 100% synthetic premium Kanekalon fibre.
CAN I CUSTOM A DIFFERENT COLOR?
Yes,you can choose different color from the order options. If you need color customization, please contact our customer service for more details.
CAN THE BRAIDED WIGS BE PACKED UP INTO A HIGH PONYTAIL?
It depends on which products you purchase. If you choose full lace wig unit or the unit already made in high ponytail style, you can achieve that look easily.
HOW LONG DOES THE HAIR LAST?
Our braided wigs can last well for two years and more if taken care of properly.
WHAT DOES BLEACHED KNOTS AND PRE-PLUCKING MEAN?
The bleached knots will create the illusion of hair growing out of the scalp, and the pre-plucked hairline can make the hairline look more realistic. Both of them will let the unit more realistic and natural.
WHAT KINDS OF PAYMENT DO YOU SUPPORT?
We accept all major credit cards and PayPal for secure payments and transactions.If you meet any trouble with the payment process, please contact us via email (wigsbygaga@gmail.com) then our support team will instruct you what to do.
DO YOU SUPPORT CURRENCY PAYMENTS OTHER THAN THE US DOLLAR?
Yes, you can click to switch currency on the top right corner of the home page.
About the shipping
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Due to the fact that the braidedwigs are handmade, the orders take 3-5 weeks processing/production time.
Once shipped, please allow 3-5 business days to receive your order.
DO YOU HAVE THE EXPEDITED SERVICE?
Sorry, we are not able to offer expedited shipping service.
WHAT EXPRESS DO YOU USE AND WHAT ARE YOUR SHIPPING RATES?
We use DHL on all orders. The shipping fee varies and depends on the delivery address
WILL YOU PROVIDE A TRACKING NUMBER AFTER SHIPPING?
Yes, once your order is shipped, you will receive a notification with tracking number. You can track the shipping status before the package
CAN I CHANGE THE ADDRESS?
Yes, please contact us before your hair is shipped
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.